MagentoMaintenance Packages
BASIC
- Bug fixing
- Design tweaks
- CSS/HTML tweaks
- Layout changes
- Magento Theme Upgrades
- Magento Extension Installations & Upgrades
- Configuration of Magento
- Theme setup and config issue
- Apply Security patches
- Target time to respond
- Critical : 1 to 2 days
- Normal : 2 to 3 days
- Minor : 1 week
- Target time to resolve
- Critical : 2 to 3 days
- Normal : 7 to 10 days
- Minor : 2 weeks
PROFESSIONAL
- Bug fixing
- Design tweaks
- CSS/HTML tweaks
- Layout changes
- Magento Theme Upgrades
- Magento Extension Installations & Upgrades
- Configuration of Magento
- 3rd Party Integration
- Theme setup and config issue.
- Apply Security patches
- Monitor Server and provide urgent support
- General Magento & Server Support
- Target time to respond
- Critical : 1 day
- Normal : 2 days
- Minor : 3 to 4 days
- Target time to resolve
- Critical : 1 day
- Normal : 5 days
- Minor : 1 week
- Project Management
EXPERT
- Bug fixing
- Design tweaks
- CSS/HTML tweaks
- Layout changes
- Magento Theme Upgrades
- Magento Extension Installations & Upgrades
- Configuration of Magento
- 3rd Party Integration
- Rest API Integration
- Theme setup and config issue.
- Apply Security patches
- Monitor Server and provide urgent support
- General Magento & Server Support
- Target time to respond
- Critical : To be agreed
- Normal : To be agreed
- Minor : To be agreed
- Target time to resolve
- Critical : To be agreed
- Normal : To be agreed
- Minor : To be agreed
- Project Management
- Quality Assurance Testing
- Server Management: Managed Hosting Only
- Performance Optimization
- Follow release process