Case Study

Xebec

Industry: E-Commerce (Retail / DTC Brands)

A Custom Shopify Plus Checkout Integration for Seamless Shipping Protection.

Challenge

Xebex was running shipping insurance through a third-party app (ShipAid) on their Shopify Plus store. Functionally, it worked. Strategically, it didn’t. They were paying a fee on every single order for something that sat right in the middle of their checkout. On top of that, a core revenue and trust element was controlled by an external app they didn’t own, couldn’t fully customize, and had to rely on for updates and stability.

The main technical challenge was replacing the third-party ShipAid shipping insurance app with a custom Shopify Plus checkout integration. The solution needed to maintain a seamless checkout experience while giving Xebec full control over its shipping protection logic, eliminating per-order insurance fees, and ensuring compatibility with Shopify Plus checkout limitations.

Solution

As order volume increased, those per-order fees added up fast. The team wanted:

Full ownership of their insurance logic
Zero third-party dependency at checkout
More flexibility without breaking Shopify Plus constraints

In short, they didn’t want a “plugin workaround” for a critical part of their business.

Results

The impact was immediate and measurable:

100% elimination of third-party insurance fees on every order
Checkout insurance became a fully owned, controllable system
Fewer edge cases and fewer support tickets related to insurance confusion
Improved trust at checkout due to transparent, predictable pricing
Zero reliance on external app updates for a mission-critical flow
Most importantly, Xebex now has a checkout setup that scales with their order volume instead of taxing it.

Result

Conversion Rate Increased

0%

CTR Improved

0%

Cart Abandonment Reduced

0%

Page Deployment Time Reduced

0%

What Our Clients Say

Client Success Is Our Greatest Reward

XEBEC

★★★★★

“Crescentic Digital was a joy to work with. From the ease and speed of communication, to his ability to exceed our expectations on the project deliverable, we recommend him for any Shopify dev project (specifically, ours was tied to developing a private app).”

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