Case Study: Empowering Digital Insurance Access with Custom Mobile Apps for Salaam Takaful
Salaam Takaful aimed to improve customer satisfaction and upgrade its product range as part of its continuous process of digital transformation. The businesses faced a number of difficulties
Ecommerce
Netherlands
Shopify | HTML | CSS | JS
On going
Custom Web Development
Boost your Brand By Crescentic Digital’s Success
Challenge:
Salaam Takaful aimed to improve customer satisfaction and upgrade its product range as part of its continuous process of digital transformation. The businesses faced a number of difficulties:
- Physical Dependency on the Branch: Customers had to go to physical branches to register claims and handle their policies.
- Processing claims inefficiently: Traditional claims processes were difficult and slow, which caused delays and unhappy clients.
- Restricted Digital Rights: Policyholders had restricted access to afterwards help and their insurance information.
To boost customer loyalty through digital interactions, Salaam Takaful needed a customized mobile app that could decrease in-branch visits and optimize operations.
Solutions Offered by Crescentic Digital
Crescentic Digital was asked to develop a unique mobile app system that would match the particular demands of Salaam Takaful’s clients. Our team produced a full mobile platform to increase client satisfaction and performance.
Safe & Simple Login:
Multi-layered protection to guarantee that user accounts can be handled correctly.
Complete Policy Management:
Policyholders could easily investigate and change their protection details, premium plans, and agreements.
Monitoring Issues in Real Time:
Policyholders were able to track the progress of their issues from registration to settlement through a complete claim monitoring system.
One-click Requests Submission:
Made it easier to submit requests by enabling users to do so directly through the app and quickly submit the required files and data.
Conclusion
Implementation & Development Process:
- Research & Discovery: We started the project by carefully examining Salaam takaful’s goals, client problems and business processes. This makes it sure that the software would handle the main problems of processing claims and managing policies.
- App Design: We created a basic and mobile-friendly UI/UX design that makes it easy for policyholders to browse information and finish their duties.
- Development & Integration: The main elements of the app were developed by our team of developers using reliable technologies and they were smoothly aligned with current back-end systems of Salaam takaful.
Testing & Launch: After completing thorough quality control testing, the apps were released on Apple App Store and Google Play Store to ensure their operation, safety and effectiveness on a range of devices.