Case Study
Salam Takaful
Industry: Islamic Insurance (Takaful) / Financial
Empowering Digital Insurance Access with Custom Mobile Apps for Salaam Takaful
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Challenge
To simplify things for their clients, Salaam Takaful decided to digitize services. A mobile app was in development to help users manage their policies, claim insurances, or get support anytime they needed. People wouldn't have to go into the offices anymore and could seek assistance directly from their phones.
The goal was customer satisfaction and time utility optimization. Salaam Takaful wanted to provide more control and ease to users by offering services through the mobile platform. Everything from updating policies to submitting claims could now be accomplished with a few taps, creating a more efficient, intelligent, and less intimidating insurance experience.
Key Solution Highlights
- Slow loading speed and crashes during app use affecting smooth customer experience.
- Risk of data leaks, hacking, or misuse of private customer and financial information.
- Duplicate claim entries, delays, and errors in the policy or claim submission process.
- Unresolved bugs and poor features due to lack of response to user feedback.
- Slow support replies through in-app chat, reducing user trust and satisfaction.
- Frequent downtimes or poor compatibility across devices causing limited access or broken features.
Solution
Crescentic Digital created special Android and iOS apps that fit the unique needs of the Takaful industry. These apps were designed from scratch to make sure they worked smoothly on all phones. The goal was to give users a helpful, simple, and secure digital experience.
We added a secure login system so that only the right users could access their accounts. This helped protect sensitive personal and policy information. Customers could log in easily and safely, knowing their details were safe, even while using public Wi-Fi or different devices.
The app also showed full policy information in a clean and clear layout. Users could check their coverage, payment history, and policy terms anytime. This removed the need to visit branches or call support for basic questions, saving time and effort for everyone.
One of the most important features was real-time claim tracking. Customers could submit a claim and follow every step of the process through the app. They received updates, documents, and messages directly, making everything faster and more transparent for both users and the company.
To complete the experience, we built in live chat and support tools. These helped users connect with the customer service team quickly. Whether it was a question, complaint, or claim help, support was always available—making the app a full solution in their hands.
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